Novo Agents Privacy Policy

Effective date: September 23, 2026

Novo Industries, Inc. ("Novo," "we," or "us") operates Novo Agents, a hosted service for running AI agents through an API, a server-side SDK, and a web console. This policy explains how we handle personal information in connection with Novo Agents.

Information we collect

• Account information: name, email address, sign-in identifiers, role, and workspace details.
• Configuration: the resources you create, such as agents, connections, and credentials for endpoints you configure.
• Customer Data: content submitted to or produced by your agents, such as prompts, messages, files, tool inputs and results, and outputs. It can include personal information.
• Usage and technical information: API activity, usage and billing records, device and browser information, logs, and security events.
• Billing information: processed by our payment provider. We do not store full payment card numbers.

Your applications and end users

Customers use Novo Agents to build their own products. When Customer Data includes personal information about your end users, we process it on your behalf to provide the service. You are responsible for giving your end users any required notices and for having a legal basis for that processing. We refer requests from your end users to you.

How we use information

We use information to provide the service and the work you request, authenticate users, bill for usage, secure the service and prevent abuse, provide support, communicate with you, improve the service, and comply with law.

We do not sell personal information or share it for cross-context behavioral advertising. We do not use Customer Data to train AI models.

Legal bases

Where EU or UK data protection law applies, we rely on:

• Contract: to provide the service and bill for it.
• Legitimate interests: to secure, support, and improve the service and to communicate with business customers. You may object to this processing.
• Legal obligation: to keep required records and respond to lawful requests.
• Consent: where the law requires it. You may withdraw consent at any time.

How we share information

We share information:

• with the providers listed on our subprocessors page, who process it for us to run the service;
• with systems and third-party services you connect or direct the service to use, which follow their own terms;
• to comply with law or valid legal process, or to protect the rights, safety, and security of Novo, our users, or others;
• in connection with a merger, acquisition, financing, or sale of assets; and
• at your direction or with your consent.

Cookies

The console uses cookies and similar technologies for sign-in, security, preferences, and first-party product analytics. We do not use advertising cookies. We do not respond to browser Do Not Track signals.

Retention

We keep account information and Configuration while your account is active. We keep Customer Data until you delete it or your workspace is closed, unless the product applies a shorter period, such as for temporary files and download links. Deleted data can remain in backups and logs for a limited time. We keep billing and other records as long as needed for legal, tax, accounting, and security purposes.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to restrict or object to certain processing. To make a request, email privacy@novoindustries.co. We may need to verify your identity or an authorized agent's authority. We will not discriminate against you for exercising your rights. If you are in the EU or UK, you may also complain to your data protection authority.

International transfers

Novo is based in the United States. We and our providers process information in the United States and other countries. Where the law requires a safeguard for international transfers, we use one, such as the Standard Contractual Clauses.

Children

Novo Agents is not for anyone under 18, and we do not knowingly collect their personal information.

Security

We use technical and organizational measures designed to protect information. No system is completely secure. See Novo Agents Security.

Changes

We may update this policy. We will post the updated version here and give notice of material changes as required by law.

Contact

Novo Industries, Inc. is responsible for the personal information described in this policy, except Customer Data we process on behalf of customers.

• Email: privacy@novoindustries.co
• Mail: Novo Industries, Inc., 169 Madison Ave, #67931, New York, NY 10016
• Phone: (929) 207-7393