Novo Agents Terms of Service

Effective date: September 23, 2026

These Terms are an agreement between you and Novo Industries, Inc. ("Novo," "we," or "us") for Novo Agents, including the novoagents SDK, the API, and the console (the "Service"). By using the Service, you agree to these Terms. If you use the Service for an organization, you confirm that you can bind it, and "you" means that organization.

The Service

Novo Agents is a hosted service for building and running AI agents. We may change or remove features, and preview features may end at any time.

Accounts and API keys

You must be at least 18 and able to form a binding contract. Keep your account and API keys secure, keep keys out of client-side code, and tell us promptly about unauthorized access. You are responsible for activity under your account and keys.

Customer Data

You keep your rights in the content you submit to the Service and the content your agents produce for you ("Customer Data"). You give Novo a limited license to host, process, and transmit Customer Data to provide, secure, support, and improve the Service. Novo does not use Customer Data to train AI models. You are responsible for having the rights and legal basis to submit Customer Data and to direct its processing, including any notices to your end users.

AI output

AI output can be inaccurate, incomplete, or similar to output produced for others. Review it before you rely on it. You are responsible for how you and your applications use it.

Connected systems

The Service can send data to and take actions in environments, endpoints, and third-party services you connect. You must be authorized to connect them, and you are responsible for them and for the actions you direct or allow agents to take in them.

Acceptable use

You must follow the Novo Agents Acceptable Use Policy, which is part of these Terms.

Fees

Prices, usage rates, and credits are shown in the product or agreed in writing. Usage charges accrue as your workloads run. Fees exclude taxes, which you pay. Fees are non-refundable and credits have no cash value, except where the law requires otherwise. We may suspend the Service for nonpayment.

Intellectual property and feedback

Novo owns the Service, including its software, APIs, and documentation. To the extent Novo has rights in output produced for you, Novo assigns them to you. If you send us feedback, we may use it without obligation to you.

Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only for this agreement, except where the law requires disclosure.

Disclaimers

The Service and all output are provided "as is" and "as available." To the extent permitted by law, Novo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. Novo does not promise that the Service will be uninterrupted, error-free, or secure.

Limitation of liability

To the extent permitted by law, Novo is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Novo's total liability for all claims relating to the Service is limited to the greater of the amount you paid Novo in the 12 months before the claim and US$100.

Indemnification

You will defend and indemnify Novo against third-party claims arising from your Customer Data, your applications and connected systems, or your breach of these Terms or the law.

Suspension and termination

You may stop using the Service at any time. We may suspend or end your access immediately for a breach of these Terms, a security or legal risk, or nonpayment, or for any other reason with 30 days' notice. Terms that by their nature should survive will survive.

Disputes

Delaware law governs these Terms, without regard to conflict-of-laws rules. Any dispute will be resolved by binding individual arbitration under the rules of the American Arbitration Association in Wilmington, Delaware. Class and representative actions are not permitted. Either party may bring a qualifying claim in small claims court or seek injunctive relief in court. You may opt out of arbitration by emailing legal@novoindustries.co within 30 days after you first accept these Terms.

General

• Changes: We may update these Terms. We will give notice of material changes before they take effect. Continuing to use the Service after that means you accept the updated Terms.
• Events outside our control: Neither party is liable for delays or failures caused by events beyond its reasonable control, other than payment obligations.
• Entire agreement: These Terms, the Acceptable Use Policy, and any order form are the entire agreement. If a provision is unenforceable, the rest remain in effect. Not enforcing a provision is not a waiver. You may not assign this agreement without our consent. We may assign it in a merger, acquisition, or sale of assets.
• Export and sanctions: You may not use the Service in violation of export control or sanctions laws. You confirm that you are not in an embargoed country or on a restricted-party list.
• Notices: We may send notices by email or through the Service.

Contact

legal@novoindustries.co; Novo Industries, Inc., 169 Madison Ave, #67931, New York, NY 10016; (929) 207-7393.