Novo Agents Terms of Service

Effective date: July 10, 2026

These Terms of Service are an agreement between you and Novo Industries, Inc. ("Novo") governing access to and use of Novo Agents, including the novoagents SDK, the Novo Agents API, and the Novo Agents console (together, the "service"). If you use the service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

The service

Novo Agents is a hosted service for building and operating AI agents. We may add, change, or discontinue features over time. Preview and beta features may change, be limited, or be withdrawn at any time.

Eligibility and accounts

You must be at least 18 years old and able to enter a binding agreement. You are responsible for activity under your account and workspaces, for keeping credentials secure, and for promptly notifying us of any unauthorized access.

API keys

API keys are server-side secrets. Do not expose them in client-side code or distribute them outside your organization. You are responsible for securing your keys and rotating any key you believe is compromised.

Customer Data

You retain ownership of Customer Data — the content you submit to the service and the content your agents produce for you. You grant Novo a limited license to host, process, and transmit Customer Data solely to provide, secure, support, and improve the service. You are responsible for having the rights and lawful bases needed for the Customer Data you submit and for the processing you direct.

We do not use Customer Data to train or improve AI models that Novo develops or fine-tunes.

AI outputs

AI-generated output is provided as-is and may be inaccurate, incomplete, or similar to output generated for others. You are responsible for reviewing output before relying on it and for how you and your applications use it, including compliance with law, third-party terms, and your own policies.

Customer-configured services

The service can send data to, and take actions in, environments, endpoints, and third-party services that you configure or connect. You are responsible for those systems, for having the permissions needed to connect them, and for the actions and side effects you direct or allow agents to perform in them.

Acceptable use

You must comply with the Novo Agents Acceptable Use Policy.

Billing

Fees, usage rates, credits, taxes, and refund terms are those shown in the product's pricing and billing surfaces or agreed with you in writing. Usage-based charges accrue as your workloads run, and we may suspend service for nonpayment. Except where required by law or expressly stated otherwise, fees are non-refundable.

Intellectual property

Novo owns the service, including its software, APIs, interfaces, documentation, and branding. You own your Customer Data and your applications. To the extent Novo holds any rights in AI-generated output produced for you, Novo assigns those rights to you, subject to applicable law and third-party rights. If you send us feedback, we may use it without restriction or obligation to you.

Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only as needed to perform under these Terms or as required by law.

Disclaimers

The service and all output are provided "as is" and "as available." To the maximum extent permitted by law, Novo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

Limitation of liability

To the maximum extent permitted by law, Novo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, and Novo's aggregate liability for all claims relating to the service will not exceed the amounts you paid Novo for the service in the 12 months before the event giving rise to the claim.

Indemnification

You will indemnify and hold Novo harmless from third-party claims arising out of your Customer Data, your applications and configured systems, or your breach of these Terms or applicable law.

Suspension and termination

You may stop using the service and close your workspace at any time. We may suspend or terminate access for material violations of these Terms or the Acceptable Use Policy, security risk, nonpayment, or legal requirements, with notice where practicable. Upon termination your right to use the service ends. Sections that by their nature should survive — including ownership, confidentiality, disclaimers, liability limits, and indemnification — survive.

Changes to these Terms

We may update these Terms from time to time. We will provide notice of material changes through the service or by email, and continued use after the updated Terms take effect constitutes acceptance.

Export and sanctions

You may not use the service in violation of export-control or sanctions laws. You represent that you are not located in an embargoed jurisdiction and are not on any restricted-party list.

Governing law and disputes

These Terms are governed by Delaware law. Disputes will be resolved through binding arbitration in Wilmington, Delaware, except that either party may seek injunctive relief in court or bring qualifying claims in small claims court.

Contact

Questions about these Terms: legal@novoindustries.co