Terms of Service

Effective date: September 25, 2026

These Terms are an agreement between you and Novo Industries, Inc. ("Novo," "we," or "us") for Novo North and related services (the "Service"). By using the Service, you agree to these Terms. If you use the Service for an organization, you confirm that you can bind it, and "you" means that organization.

1. Accounts

You must be at least 18, or the age of majority where you live if higher, and able to form a binding contract. Keep your sign-in details accurate and secure, and tell us promptly about unauthorized access. You are responsible for activity under your account.

2. Your content

You keep your rights in the content you provide ("Customer Data"). To the extent we have rights in output or Apps generated for you, we assign them to you. Output can resemble output for others, and AI-generated material may not be protected by copyright.

You give us a limited license to host, process, and transmit Customer Data to provide, secure, support, and improve the Service. The license ends when the Customer Data is deleted, except as needed to finish the export, deletion, and retention described in the Privacy Policy. We do not use Customer Data to train AI models.

Content follows its sharing settings. Public links make content available outside your workspace, and content shared with a workspace can remain after you leave it.

3. AI work and output

Your helper and Workflows act with the permissions you and your workspace give them. You are responsible for your instructions, for actions taken for you within those permissions, and for reviewing output before you rely on it or share it. Messages, changes, and purchases made for you with your authorization can bind you. Stopping a task does not undo actions already completed.

AI output can be inaccurate or incomplete. It is not legal, medical, financial, tax, or other professional advice.

4. Connected services and Apps

You must be authorized to connect accounts, use their data, and request actions in them. Third-party services have their own terms and privacy practices, and we are not responsible for them. You are responsible for Apps you publish and any data they collect, including under children's privacy laws.

Map-enabled Apps are subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

5. Acceptable use

You must follow our Acceptable Use Policy, which is part of these Terms.

6. Subscription and payment

Prices, the billing interval, and included usage are shown before you buy. Fees are in US dollars and exclude taxes, which you pay. Subscriptions are billed in advance and renew automatically each month, unless another interval is shown, until you cancel. You authorize us to charge your payment method for each renewal. When included usage runs out, some features may be limited until it resets.

You can cancel at any time in billing settings. Cancellation takes effect at the end of the current billing period. Fees are non-refundable, including for partial periods, except where the law requires otherwise. We will give you advance notice of a price change and a chance to cancel before the new price applies.

7. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only for this agreement. This does not apply to information that is public, already known, independently developed, or lawfully received from others. A party may disclose information when the law requires it.

8. Suspension and termination

We may suspend or end your access immediately if you breach these Terms or create a security or legal risk, or for any other reason with 30 days' notice. After a subscription ends, you can export supported files for 30 days, and we begin permanent deletion of the workspace 90 days after cancellation, as described in the Privacy Policy. Deleted data cannot be restored. Terms that by their nature should survive will survive.

9. Intellectual property and feedback

We own the Service, including its software and branding. These Terms give you only the right to use it as allowed here. If you send us feedback, we may use it without obligation to you.

10. Disclaimers

The Service and all output are provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not promise that the Service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and US$100.

12. Disputes

Delaware law governs these Terms, without regard to conflict-of-laws rules. Any dispute will be resolved by binding individual arbitration under the rules of the American Arbitration Association in Wilmington, Delaware. Class and representative actions are not permitted. Either party may bring a qualifying claim in small claims court or seek injunctive relief in court. You may opt out of arbitration by emailing legal@novonorth.com within 30 days after you first accept these Terms.

13. General

• Changes: We may update these Terms. We will give notice of material changes before they take effect. Continuing to use the Service after that means you accept the updated Terms, where the law allows.
• Events outside our control: Neither party is liable for delays or failures caused by events beyond its reasonable control, other than payment obligations.
• Entire agreement: These Terms, the Acceptable Use Policy, and any order form are the entire agreement. If a provision is unenforceable, the rest remain in effect. Not enforcing a provision is not a waiver. You may not assign this agreement without our consent. We may assign it in a merger, acquisition, or sale of assets.
• Export and sanctions: You may not use the Service in violation of export control or sanctions laws. You confirm that you are not in an embargoed country or on a restricted-party list.
• Notices: We may send notices by email or through the Service.

Contact: legal@novonorth.com; Novo Industries, Inc., 169 Madison Ave, #67931, New York, NY 10016; (929) 207-7393.